Frequently Asked Questions
- How much carry-on luggage am I allowed?
- How much baggage can I check in for my trip?
- How can I purchase a ticket using my earned frequent flyer miles?
- Do I need travel insurance?
- How do I make changes to my itinerary?
- Why is the fare quoted in the email response different from the fare quoted online?
- Can I can get a "Visa on Arrival"? (Updated Aug 7, 2008)
- Travel information regarding the H1N1 (Swine Flu)
- How much carry-on luggage am I allowed?
Passengers are allowed ONLY 1 PIECE OF CARRY-ON LUGGAGE in addition to one small sized purse. Dimensions - 56cm x 36cm x 23cm (22in x 14in x 9in). The maximum weight of any piece cannot exceed 20 kgs or 45 pounds. More information available in PDF, click here.
- How much baggage can I check for my trip?
**International Business and Economy Class Passengers: Each passenger is allowed 2 pieces of luggage. Dimensions - 158cm or 62 inches each. Total dimensions for both pieces cannot exceed 269cm or 106 inches. The maximum weight of any piece cannot exceed 23 kgs or 50 pounds. **Effective May 1, 2008
International First Class Passengers: Each passenger is allowed 2 pieces of luggage. Dimensions - 158cm or 62 inches each. Total dimensions for both pieces cannot exceed 316cm or 124 inches. The maximum weight of any piece cannot exceed 40 kgs or 88 pounds.
- How can I purchase a ticket using my earned frequent flyer miles?
Because Malaysia Travel only offers discounted airfares, please contact the airline directly to use your already accrued miles towards the purchase of a ticket.
- Do I need travel insurance?
Travel insurance is not required but is strongly recommended to protect yourself and your travel investment. We have partnered with Travel Guard to provide you with the best travel insurance available for international travelers. Click here to learn more about purchasing travel insurance.
- How do I make changes to my itinerary?
If you have received an itinerary via
email from us, please reply to that email to request a change. - Why is the fare quoted in the email response different from the fare quoted online?
The final fare quote provided in the email to you may be different for one of two reasons:
- The taxes are different. Since taxes are forever changing, we quote you an estimated tax online. The email contains the actual taxes for your flight.
- Availability. Discounted fares are limited by specific seat availability.We have quoted you the lowest fare possible for the flight based on your dates and/or date range of travel.
- Can I get a "Visa on Arrival" ?
PLEASE BE ADVISED THAT MALAYSIAN GOVERNMENT HAS ABOLISHED THE VISA ON ARRIVAL *VOA* SCHEME FOR THE FOLLOWING COUNTRIES WITH EFFECT FROM 01 AUGUST 2008. FOR DETAILS, PLEASE CONTACT THE CONSULATE GENERAL OF MALAYSIA / HIGH COMMISSION OF MALAYSIA . PASSPORT HOLDERS OF THE FOLLOWING COUNTRIES MUST OBTAIN A VISA BEFORE ENTERING MALAYSIA:
- ANGOLA
- ETHIOPIA
- BURKINA FASO
- GUINEA - BISSAU
- BURUNDI
- GHANA
- CAMEROON
- LIBERIA
- MALI
- CENTRAL AFRICAN REPUBLIC
- COTE D IVOIRE
- MOZAMBIQUE
- REPUBLIC CONGO
- NIGER
- NIGERIA
- DEMOCRATIC REPUBLIC OF CONGO
- DJIBOUTI
- RWANDA
- EQUATORIAL GUINEA
- WESTERN SAHARA
- ERITREA
- AFGHANISTAN
- COLOMBIA
- INDIA
- PAKISTAN
- REPUBLIC OF MONTENEGRO
- REPUBLIC OF SERBIA
- SRI LANKA
- ISRAEL (VISA DENIED W/OUT PRIOR APPROVAL IN MALAYSIA )
- H1N1(Swine Flu) Travel to/from USA
In light of the global alert and advisory on swine flu, Malaysia Airlines customers already booked for travel to/from USA from 28 April to 31 May 2009 are allowed to make changes to their flights without charge. Request of refund or rerouting meanwhile is subject to the terms and conditions of tickets purchased. The following precautions are also being implemented:
- Many airports have introduced temperature monitoring equipment and screening measures
- Influenza can be transmitted in many situations - at home between family members, in shopping malls, on the street, in buses or in aircraft. WHO has not identified any specific risks from air travel.
Passengers should be reassured by several things. Modern aircraft have very advanced air
filtration systems, which ensure a high level of air quality despite the confined environment. Aircraft are regularly disinfected even in regular operations. And cabin crews have guidance on how to handle passenger who might fall ill during a flight. And, as always, it is important that any passenger who is unwell consult with his or her doctor prior to undertaking any travel. - Should I wear a mask on board flights? WHO has issued no advice indicating that healthy passengers should wear masks on board aircraft – or anywhere else.
NOTE: If you have a domestic addon flights connecting to Malaysia Airlines from either Los Angeles or Newark, please contact the domestic carrier directly for baggage allowance details.
More information available in PDF, click here.